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Frequently Asked Questions

Information

Accounting/Credit
Sales
Customer Service
Manufacturing
Quality, Warranty, Parts
Appl/Engrg.

 

Information

Q: What is Witt, what do you produce?

A: Witt is a manufacturer of commercial heat transfer equipment including Unit Coolers, Air Cooled Condensers, Condensing Units, Custom Cooling and Heating Coils, Air Handlers and Heat Reclaim Products.

 

Q: Do you have an 800 Toll Free Number?

A: Yes, call 800-288-9488 for our Witt Customer Service. See our Contact Page on this Website for other contact information.

 


Accounting / Credit

Q: Who should I contact to open a Credit account with your company?

A: Call our Brea, CA accounting department at 714-529-1935, contact Customer Service at 800-288-9488 or use our Contact Page on this Web Site.

 

Q: I have a problem with pricing on my invoice, what should I do?

A: Contact the Brea, CA accounting department at 714-529-1935 or Customer Service as noted above.

 

 


Sales

Q: I need to locate a Dealer or Representative in my area. Where can I find this information?

A: See our Rep Page on this website or call Customer Service at 800-685-9488.

 

Q: Where can I get copies of your literature or information about your product lines?

A. See this Website under the Products Page for information on our product lines. Adobe Acrobat (PDF) files for IOM's , Catalogs and Pricing can be viewed or downloaded from this Website. To obtain copies of our literature either download the Literature Request Form (in PDF format) complete it and fax it to 714-529-1935.

 

 


Customer Service

Q: Need to make changes to an order that has not shipped. Who should I call?

A: Contact the Customer Service Department in Scottsboro, AL for assistance. Their number is 800-288-9488, and their FAX number is 256-259-7474.

 

Q: Where can I check the status of my order?

A: Contact the Customer Service Department, Scottsboro, AL - see above for contact information.

 

Q: Who can tell me what the lead times are on a given product?

A: Contact the Customer Service Department, Scottsboro, AL - see above for contact information.

 

Q: I need to check a Stock List for Finished Goods, where should I go?

A: Check out our Inventory Page for Finished Goods Stock. If you can't find what you're looking for contact Customer Service at the phone number above.

 

 


Manufacturing

Q: I need to find out when my order shipped and get a Pro Number for the carrier. Where do I go??

A: Check out our Shipping Status Page on this website or, if you can't find the information you need, call Customer Service at 800-288-9488.

 

 


Quality and Warranty

Q: How do I determine if my Witt equipment is under warranty?

A: Call Customer Service at 800-288-9488. Please have the Model # , Serial # and PO Order # used when you purchased the equipment. Your warranty status is determined by the date code.

 

Q: Who do I call for replacement parts?

A: Call Customer Service at 800-288-9488.

 

Q: What do I do to return defective parts?

A: Call Customer Service at 800-288-9488, for a Return Material Authorization (RMA) number and instructions about where and how to return parts.

 

Q: Who do I call for Technical Service questions?

A: Call Customer Service at 800-288-9488.

 

Q: What does my warranty cover?

A: Our warranty covers replacement of parts for 1 year from the date of shipment from the factory. An Extended 4 Year Warranty can be purchased which covers the compressor.

 

Q: How do I handle Field Service Warranty problems?

A: Field Service Warranty replacement requires an itemized breakdown of charges. Send these invoices and any backup information to the attention of Customer Service, 201 Thomas French Drive, Scottsboro, AL 35769 - If you have any other questions about Field Service call Customer Service at 800-288-9488.

 

 


Engineering

Q: I need help sizing a unit. Who can help me?

A: Our Application/Engineering Department, located in Covington, GA , will be glad to assist you.
Nick Smith-Phone:256-259-7430 or FAX:256-259-7474
Richard Orlander (Coil Appl. Eng.)-Phone:256-259-7435 or FAX:256-259-7474

 

Home || Contact Info || Directions || FAQ's || Facilities || History || HTPG Literature  
|| Inventory || IOM's || Jobs @Witt || Links || Literature & Catalogs || News || Payment Information
Pricing || Products || Rep List || Request Info || Shipping || Warranty Info